An Hour Wait for Medical Card BC Government Customer Service

 I thought the days of waiting on the phone for a customer representative for hours is over, but it is not.

The other day, I received a letter from the BC government, saying that I should call to confirm my address so my family can get the medical service plan card renewed.

Well, the music went on and on for an hour, with "the next customer representative will be with you in a moment" phrase.

With major corporations improving their wait times, I think the government should, too.

I used to wait on the phone for all kinds of customer service such as for cable company or even choosing my university courses.  Before, one or two hour is pretty normal.  Now, people should not have to wait more than 30 minutes for it.